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Vacature Customer Sales & Service Representative

We are currently looking for a

Customer Sales & Service Representative

French native, 32-40 hours per week

We prefer Representatives to have skills for a second and/or a third language

Essential Job Functions/Responsibilities:

  • will resolve all customer issues, using a variety of different communication channels (phone, email, webchat)
  • must have the ability and willingness to perform tasks aligned to customer contact activities, for example basic translation requests, website quality review, website testing, etcetera
  • must have the ability to communicate and interface effectively with customers and coworkers
  • will analyze the customer needs and make appropriate recommendations for purchases
  • must have the ability to close on Sales recommendations
  • be personable, friendly and have the ability to up sell and entice customers to buy
  • must have the ability to fully grasp various computer applications
  • must be flexible with their work schedule. Art.com strives to accommodate schedules of all individuals (school schedule for college, daycare schedules, etc)
  • must be able to work overtime as needed by the business

Skill Qualifications and Experience Requirements of a Customer Sales & Service Representative:

  • must know how to sell/up sell/ cross sell products
  • prior customer service and/or call center experience preferred but not required
  • well organized with excellent verbal and written communication skills
  • Excellent computer / system proficiency
  • able to prioritize and multi-task in a fast-paced environment
  • must be able to convert incoming customer calls/inquiries into sales and “up-sell” related products/enhancement products
  • must have excellent follow-up skills and not allow customers to “fall through the cracks”
  • besides native language skills mentioned above, most have near-native language skills in at least one of the following languages English or Dutch
  • must have at least basic oral and written proficiency in English (main company language within Art.com)

Interesse in de functie van Customer Sales & Service Representative bij Art & Allposters International B.V. in Oostrum?

Reageer nu met je CV en motivatie via de bovenstaande "solliciteer direct" button.

For questions and more information about the Customer Sales & Service Representative French native vacancy, please contact Christel van Roy (HR officer) on phone number 0478-565220.

 

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