Vacature Customer Service Representative
R you our new German speaking colleague? We are R looking for you!
Customer Service Representative
About the job
For our customer contact center in Enschede, the Netherlands, we are looking for German speaking Technical Customer Service Representatives who also speak Dutch or English. The main tasks are:
- Answering telephone calls properly and solving problems end-users may have;
- Exposing the problem by good listening and asking clear questions.
- With your own basic knowledge, and knowledge gained in our internal training program plus the assistance from our systems, solving the issue.
- Logging in detail all incoming support requests.
- Improving the customer’s satisfaction, thereby increasing the brands value of R Systems clients.
- Answering emails in a sufficient and customer-friendly way.
- Staying abreast of new developments in the area of consumer electronics as they relate to the job.
What R our criteria?
- You speak fluently German and fluently Dutch or English.
- Your English is sufficient enough to follow training.
- Above average interest in Consumer Electronics, Computer Hardware and/or Software and Network architectures.
- Communicative and good soft skills.
- Loyal and flexible attitude.
What do we offer?
We offer high quality training programs, which are fully paid, and we have good career opportunities. If we would hire you, we can offer a half year contract and the opportunity to qualify for an indefinite employment contract on the long run. The salary range lies between €1200 and 1300 euro’s net per month. This is excluding 8% holiday pay. You will automatically join our pension plan after 6 months. Besides the 23 paid holidays per year, you can get 3 extra paid holidays when you do not report sick. If you need to relocate to Enschede, we offer a relocation package and help with finding suitable accommodation and getting you settled in the Netherlands.
Who R we?
R systems Europe B.V. is a European contact center located in Enschede, the Netherlands. Our contact center provides high-quality service to European customers (consumers and professionals) of leading electronics producers. For instance, we provide technical support for tablets, monitors, television, routers etc. R Systems Europe B.V. has an enthusiastic, internationally orientated working environment.
Please send your C.V. through by the apply button.
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