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Vacature Dutch Customer Support

Convergys is a world-wide active service solution provider for market leaders in telephony, electronic entertainment and IT. We offer flexible and professional solutions to our clients demands for all areas of customer service. We have currently 125,000 dedicated professionals, speaking 47 languages and working from more than 150 locations in 31 countries in Europe, Asia-Pacific, North and South America as well as in Africa. The acquisition between Convergys and Stream makes us the world’s second largest customer management company. Both companies are known for providing exceptional service. Now, combining the best assets of both, we offer greater expertise and services for our clients and many more career opportunities for our talented employees. Clients and customers around the globe can now benefit from our expanded geographic footprint, language capabilities, and breadth and depth of services. Become a member of our international and professional teams! We are looking for committed staff members for our customer service team.

Dutch Customer Support Professional Netflix

Netflix is the world's leading internet television network with more than 44 million members in 40 countries. Netflix launched in The Netherlands in September.

Responsibilities:

  • An obligation to deliver outstanding, concierge level customer service
  • Receive inbound calls, gather and verify required information
  • Maintain thorough knowledge of systems so that information can be researched and proper information is given
  • Learn and retain a thorough working knowledge of all existing and new products
  • Attend team meeting/additional training sessions as scheduled
  • Share best practices and encourage development with staff and peers

Qualifications:

  • Minimum 1 year customer service experience
  • (near) Native Dutch and good English skills
  • Ability to listen attentively and to use information provided by customers to tailor responses and actions to meet the customer’s needs
  • Ability to effectively probe customers to obtain information needed to process requests
  • Strong customer service, analytical and decision making skills
  • Energetic, dynamic way of handling customers in a conversational manner
  • Motivated to be a consistent high performer – self-identifying ways to improve performance; taking initiative to identify areas of opportunity; receptive to and able to appropriately incorporate feedback
  • Ability to operate a phone system, personal computer
  • Strong oral and written communication skills
  • Ability to work in a fast-paced, changing environment
  • Ability to work a variety of shifts including days, afternoons, evenings, weekends, and holidays - working hours will be Mon – Sun between 8.00 – 22.00 hours
  • You are available 20 – 24 hours a week and can attend training (first 2 weeks) fulltime if you are applying for a part time position.

We offer you:

  • An exciting job in a young international environment
  • Start salary in line with the market (20 K – 21 K annually)
  • Pension planHealth Insurance Benefits
  • Attendance bonus system (700 yearly)
  • Referral bonus system (600 euro’s per referred candidate)
  • Irregular hours compensation
  • Freebies
  • Internal education through Stream University
  • Possibilities for development and promotions
  • Location easy to reach by Public Transport / travel costs compensation
  • Full access to latest products

General information:

For more information contact our recruitment department on 020-586 4779

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Solliciteer direct online met je CV en motivatie via bovenstaande sollicitatiebutton.

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